Tiscali ranks highest in customer satisfaction among UK broadband internet service providers

London, 6th December 2007 - Tiscali ranks highest in overall customer satisfaction among eight of the leading broadband Internet service providers (ISPs) in the UK, with only 42 index points separating the highest-and lowest-scoring providers, according to the J.D. Power and Associates 2007 UK Broadband Internet Service Provider Satisfaction StudySM released today.

With an overall index score of 668 points on a 1,000-point scale, Tiscali moves from ranking third in 2006 to rank highest in 2007. It is the only provider to achieve a score significantly above the industry average and performs particularly well in the billing factor, increasing by 30 points since 2006. Virgin Media (660) follows Tiscali in the rankings, having acquired both Telewest and NTL. Sky (657) - included in the study for the first time - follows Virgin Media and performs particularly well in the image and offerings and promotions factors.

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Source: JD Power web site